Refund policy

30-Day Return and Exchange Policy

We accept return and exchange requests made within 30 days of delivery, including requests for defective and non-defective products. Please contact us before shipping a product back.

How to Request a Return or Exchange

Email support@zeeviumft.com with your order number, the reason for your request, and clear photos of the product and packaging. We will review your request and provide return authorization and the correct Georgia warehouse return instructions. Authorized returns are sent back by parcel carrier or freight carrier, as appropriate for the product.

Do not ship an oversized item back without authorization. Unauthorized or collect-on-delivery freight may be refused.

Product Condition and Packaging

For returns or exchanges that are not due to a product defect or quality issue, the product must be new and unused. This unused-condition requirement does not prevent you from reporting a product defect or requesting assistance with a quality issue.

Return the complete product, including the main unit, all supplied components and accessories, and the instruction manual. For lift tables delivered in an outer wooden crate, restore and securely close the outer wooden packaging. Secure the main unit and all contents inside the packaging to protect them during return transportation. Accessories must also be securely packaged with all supplied parts and instructions.

If the original wooden packaging was damaged during delivery, contact us before preparing the return so we can provide packing instructions. Returned items will be inspected after arrival at our Georgia return warehouse.

Return Shipping and Restocking Fees

For non-defective returns, the buyer is responsible for the return shipping or freight cost and for arranging the return shipping label or freight service according to our return instructions. We do not charge a restocking fee.

Exchanges

We accept exchanges. If an exchange is required because of a confirmed product defect or clear quality issue, ZEEVIUMFT covers the return shipping and replacement delivery costs. For exchanges without a product defect or quality issue, the buyer pays the return shipping and replacement delivery costs. Contact us for authorization and shipping instructions before sending the product back.

Freight Damage

Inspect the shipment before signing the carrier's delivery receipt. Record any visible damage on the delivery receipt and take photos before the driver leaves. Contact us promptly with the photos, order number and delivery receipt so we can assist with the freight claim.

Refund Timing

After we receive and inspect an authorized return, we initiate the approved refund to the original payment method within 3 business days. Business days are Monday through Friday, excluding U.S. public holidays. This is the time for us to initiate the refund; your bank or payment provider may require additional time for the funds to appear in your account.

Order Cancellations

Contact us as soon as possible if you need to cancel. If the freight carrier has already collected the shipment, freight and return procedures may apply.