Choosing Your Lift

Should I choose the 24-inch or 48-inch lift?

Compare the platform dimensions, included components, and space required for loading and working around your vehicle. Start with the 24-inch lift for a narrower platform, or review the 48-inch lift if you need a wider working platform. Platform width alone does not confirm vehicle compatibility. Check the specifications for your selected configuration before ordering.

How can I check whether my vehicle and garage are suitable?

Compare your vehicle's weight and dimensions with the selected lift's rated capacity and platform dimensions. Allow space for the ramp, loading, and working around the lift, and check the wheel-retention and support requirements in the instructions. For help before ordering, email zeeviumft_lift@163.com with your vehicle make, model, year, relevant measurements, and the lift configuration you are considering. Check the selected model's air-supply and assembly requirements before use.

Is a jack included with the complete lift?

Yes. Every complete ZEEVIUMFT lift package includes a jack. Review the included-components list for your selected configuration before ordering; you do not need to add a separate jack to receive the one included with the complete lift.

What parts replacement support is available?

For lift tables advertised with a 2-year parts replacement service, contact us with your order number or proof of purchase, lift model, and a description of the issue. Photos or a short video can help us identify the component. Our team will confirm the replacement arrangement, any applicable charges, and responsibility for shipping before dispatch. See Warranty & Support for the existing service details.

Clear answers for shipping, freight delivery, orders, returns, and product support.

Shipping Coverage

Where do you ship?

ZEEVIUMFT ships to the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, APO/FPO/DPO addresses, or other U.S. territories.

Is shipping free?

Shipping is free within the 48 contiguous United States and the District of Columbia, for both commercial and residential addresses. Eligible accessories ship by UPS or USPS. Full-size lift tables ship by freight carrier with no additional freight delivery charge.

How long will delivery take?

Orders are usually dispatched within 3 business days after payment is confirmed. Estimated transit time is 8–12 business days after dispatch, excluding pre-sale products. Processing and transit together normally take 11–15 business days.

Our order cutoff is 12:00 a.m. (midnight), U.S. Eastern Time (America/New_York). Orders received during the day begin processing on the next business day. Business days are Monday through Friday, excluding U.S. public holidays. Delivery estimates may be affected by carrier schedules, weather and freight delivery appointments.

Freight Delivery

How are lift tables delivered?

Large items ship by freight carrier. Free freight delivery includes a telephone call to schedule your delivery appointment and liftgate service to lower the shipment from the truck to ground level. Please provide an accurate, accessible delivery address and a working telephone number. Forklift service, white-glove service, inside delivery, unpacking, assembly, installation, and placement inside a building are not included. Customers are responsible for moving the shipment beyond the ground-level delivery point and arranging any additional equipment or assistance.

What should I do when a freight shipment arrives?

Before signing the delivery receipt, inspect the outer packaging. If you see damage, note it clearly on the delivery receipt and take photographs. Keep all packaging and contact Customer Care promptly so we can assist.

Will I receive tracking information?

We send tracking or freight-delivery information to the email address used at checkout after the order is released for shipment.

Orders & Returns

Can I change my delivery address?

Contact us as soon as possible with your order number. Address changes are not guaranteed after an order has entered fulfillment or shipment; carrier charges for changes, re-delivery, storage, or returned freight may apply.

What is your return policy?

You may request a return within 30 days of delivery. Contact ZEEVIUMFT before returning any item and include your order number, reason for return, and supporting photos where applicable. Do not send a freight item back without return authorization and the correct return instructions.

What condition and packaging are required for a return?

Non-defective returns must be new and unused. Return the complete product, including the main unit, all accessories and components, and the instruction manual. For lift tables delivered in a wooden crate, restore and securely fasten the outer wooden packaging and secure all contents for return transport. Contact us for packaging guidance if the crate was damaged in transit.

Who pays return shipping, and is there a restocking fee?

For non-defective returns, the buyer pays return shipping and arranges the return label or freight shipment. We do not charge a restocking fee.

Do you accept exchanges?

Yes, exchanges may be requested within 30 days of delivery. For confirmed quality defects, ZEEVIUMFT covers return shipping and delivery of the replacement. For non-defective exchanges, the buyer pays shipping in both directions. Please contact us before shipping an item back.

When will my refund be issued?

We initiate refunds to the original payment method within 3 business days after receiving and inspecting an authorized return. Business days are Monday through Friday, excluding U.S. public holidays. Your bank or payment provider may need additional time to post the refund.

Customer Care

How can I contact ZEEVIUMFT?

Email: zeeviumft_lift@163.com
Phone: +86 138 1915 7511

For faster service, include your order number and product name in your message.